Fixing “The URL is not valid and can not be loaded” error

My wife’s computer started to play up and we’re not sure what triggered it, but she couldn’t see ANY websites at all. Here’s the solution that worked for me.

By the way, anytime you get an error message, you can do a Google search for the exact words of the alert message you are getting.

Our problem:

Pam couldnt get any internet sites on her Firefox browser. Internet Explorer was the same, from memory. All we got was a grey screen with a popup that said… The URL is not valid and can not be loaded.

The solution:

In Firefox, go to Tools, go to Addons, select Extensions, disable all the extensions, restart Firefox. At this point, her usual startup sites were visible — so the problem half solved. We then re-activated the extensions one by one to see if we could isolate one of them as the cause of the problem. Turns out that none of them was the individual cause.

My guess is that process of disabling the Firefox extensions then re-enabling them re-established some software connection/s that had somehow broken.

Anyhow it’s working again. And hopefully this post will help some other web travellers. If so, feel free to post a comment below.

Cheers,
Gary Harvey
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